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Help contents > Managing users > Adding and updating users

Adding and updating users

You can add users to and update users on the IP gateway. Although most information is identical for both tasks, some fields differ.

Adding a user

To add a user:

  1. Go to Users.
  2. Click Add new user.
  3. Complete the fields referring to the table below to determine the most appropriate settings for the user.
  4. After entering the settings, click Add user.

Updating a user

To update an existing user:

  1. Go to Users.
  2. Click a user name.
  3. Edit the fields as required referring to the table below to determine the most appropriate settings for the user.
  4. After entering the settings, click Update user settings.

 

Field Field Description More Information
User ID

Identifies the log-in name that the user will use to access the IP gateway web browser.

Although you can enter text in whichever character set you require, note that some browsers and FTP clients do not support Unicode characters.

Password

The required password, if any.

Although you can enter text in whichever character set you require, note that some browsers and FTP clients do not support Unicode characters.

Note that passwords are stored in the configuration.xml file as plain text unless the IP gateway is configured to hash store passwords. For more information, refer to Storing user passwords securely.

Re-enter password

Verifies the required password.

 

Privilege level

The access privileges to be granted to this user.

The available privilege levels are as follows:

  • Operator: An operator can log in to and view the Operator home page, put calls through, and set the operator status
  • Administrator: An administrator can make any configuration change and put calls through on the IP gateway
Operator endpoint

Choose an endpoint for an operator user.

If this user is an operator and you have added the operator's endpoint as a configured endpoint (Endpoints > Add endpoint), select the endpoint from the drop-down list. A Create new option on the drop-down list allows you to configure a new endpoint for this operator.

Present

Use this checkbox to tell the IP gateway whether or not this operator is available to answer calls.

This control is only for use when you have selected an Operator endpoint. It informs the IP gateway whether this operator is available or not. For example, if an operator is not present, unselect this checkbox and the IP gateway will not put calls through to this operator.

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