Configuring operator settings

To configure operator settings, go to Settings > Operator.

For more information about setting up an operator, refer to Understanding operator features.

Refer to this table for assistance in configuring operator settings. After making any configuration changes, click Apply changes.

Operator menu

Field	Field description
Operator strategy	Select from the drop-down menu to control how the IP gateway puts through calls to multiple operators. Choose from: Priority: The IP gateway will put the call through to the first available operator in the list of operators on the Settings > Operator page. If this operator does not answer the call, the IP gateway will try the next operator in the list. This process will continue until an operator answers the call. Round robin: The IP gateway will put calls through to the operators in turn. That is, each call will be put through to the operator who has least recently answered a call. Try all: All operators receive the call simultaneously; the first operator to answer takes the call.
Automatically disable operator when call fails	With this option selected, when a call to an operator fails (that is, the operator does not answer the call) the IP gateway will disable that particular operator. Disabling the operator is the same as deselecting the Present checkbox on the User page; that operator will not receive calls until he is marked as present again.
Outgoing protocols	Select, from the list of available protocols, those protocols that you will allow the operator(s) to use when forwarding calls. The operator can choose one of the selected protocols from a drop down list for a forwarded call. One of the options is Dial plan; with this option selected, the operator will also have the option of selecting to use the dial plan to determine the protocol to use for the outgoing part of the call.

Field

Field description

Operator strategy

Select from the drop-down menu to control how the IP gateway puts through calls to multiple operators. Choose from:

Priority: The IP gateway will put the call through to the first available operator in the list of operators on the Settings > Operator page. If this operator does not answer the call, the IP gateway will try the next operator in the list. This process will continue until an operator answers the call.
Round robin: The IP gateway will put calls through to the operators in turn. That is, each call will be put through to the operator who has least recently answered a call.
Try all: All operators receive the call simultaneously; the first operator to answer takes the call.

Automatically disable operator when call fails

With this option selected, when a call to an operator fails (that is, the operator does not answer the call) the IP gateway will disable that particular operator. Disabling the operator is the same as deselecting the Present checkbox on the User page; that operator will not receive calls until he is marked as present again.

Outgoing protocols

Select, from the list of available protocols, those protocols that you will allow the operator(s) to use when forwarding calls. The operator can choose one of the selected protocols from a drop down list for a forwarded call.

One of the options is Dial plan; with this option selected, the operator will also have the option of selecting to use the dial plan to determine the protocol to use for the outgoing part of the call.

Operator status menu

If you have an operator, the IP gateway must be told when the operator is present and when he/she is not present. Operators are able to do this for themselves as this functionality is available for users who are logged in with privilege level: Operator.

To update the status of the operator, go to Settings > Operator, click on the name of the operator whose status you want to update and select/deselect the Present option as appropriate.

Note that when one operator is absent, for calls that are forwarded to the operator, if there is more than one operator, the IP gateway will attempt to connect the call to another operator according to the configured operator strategy (see the table above for more information). If there are no available operators, the IP gateway will either transfer to the auto attendant or disconnect, depending on the configured action on the Dial plan > Failed calls page.

	IP GW 3510
	host: IPGW

Configuring operator settings

Operator menu

Operator status menu

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