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IP GW 3510 |
| host: IPGW |
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IP GW 3510 |
| host: IPGW |
| Index |
Calls can fail for a number of different reasons. For each failure type, you can configure the IP gateway to act in one of three ways:
There are failed-call settings for each port. That is, you can configure different actions for calls that fail on each port. For example, for 'external' calls, it might be appropriate never to disconnect due to a failure, but rather to return the call to the operator.
To configure failed call settings, go to Dial plan > Failed calls. To toggle between the Port A and Port B failed call settings, use the Port link on the right of the display.
Refer to this table for assistance in configuring failed call settings. After making any configuration changes, click Apply changes.
| Field | Field description | Usage tips |
|---|---|---|
| Direct dialing fails | Configure the action for calls where the caller attempts to direct dial a number but fails to be connected. |
Calls can be forwarded to either the operator, or to any auto attendant menu, or disconnected. |
| Dialing from auto attendant fails | Configure the action for calls where the caller connects to the auto attendant and attempts to dial a number or select an endpoint, but is never connected to a destination. |
Calls can be returned to any auto attendant menu, disconnected, or forwarded to the operator. |
| Calls forwarded from the operator fail | Configure the action for call that are forwarded to the operator and then fail. |
Calls can be disconnected, returned to the operator, or forwarded to any auto attendant menu. |
| Connections to the operator fail | Configure the action for a caller that attempts to connect to the operator but the call fails (for example because the operator was not present). |
This is the action for calls for when the status of the operator is 'not present' (for example, the operator has gone home) and therefore you cannot select Operator for the action. |
| (c) Copyright Codian 2003-2008, License information |