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IP GW 3510 |
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IP GW 3510 |
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The IP gateway provides you with options for customizing the voice prompts in the auto attendant menus.
Note: the user interface (that is the text you see on the web interface of the IP gateway) can be localized by TANDBERG or by your reseller. This type of customization is the localization of the text on the web interface and these online help pages. That is, the text has been translated into your local language. In the case where you have a localized unit, the Use localization package check box will be checked. For more information refer to Customization: more information.
The IP gateway allows you to type using any character set when entering text into the web interface. For example, when naming endpoints or users, you can use any character set you require.
By default the IP gateway includes English voice prompts spoken by a female American voice.
These prompts are used by the IP gateway to provide callers with information, for example: "Connecting you to your destination".
You may wish to replace these prompts with your own in order to change the wording, language or accent used. Alternative prompts may be uploaded individually using the web interface. Alternatively, a collection of voice prompts may be uploaded in one go by means of a resource package (see Uploading a customization package).On the IP gateway, you can also record up to ten more voice prompts for use with the auto attendant menus you create. This customization page tells you how to make the best recordings and how to upload them to a unit. For more information about creating auto attendant menus, refer to Creating auto attendant menus.
The customization of voice prompts is controlled via the web interface. Go to Settings > User interface. Refer to the sections below for details of the options available and for a description of the information displayed:
The default set of voice prompts is provided in US English and is the standard set of voice prompts supplied with the IP gateway. These are spoken by a female voice in Americanized English. If your unit is using customized voice prompts and you want to return to using the default set of voice prompts:
The default voice prompts will be applied immediately, although it may take a few seconds before everyone connected to the IP gateway is able to hear the new prompts.
It is possible to upload a collection of alternative voice prompts to the IP gateway with a single upload operation, using a customization package. Such a package may have been supplied to you by Codian or one of its representatives, or you may have created the package yourself (see Downloading a customization package).
To upload a package:
The upload may take several seconds, depending on the size of the package file and the speed of your network connection. When the upload is complete, a status screen will be shown, displaying some or all of the individual voice prompt customizations included in the package if the upload was a success, or an error message if the upload failed for some reason.
Note: If you were already using uploaded alternative voice prompts on the IP gateway, then these will be immediately replaced by those in the customization package. If a particular customized file is not included in the package, then any existing customization is unchanged. This allows customization sets to be built up using several different packages if required.You may review the voice prompt customizations available in the table headed Voice prompts. The Voice prompts list displays all voice prompt customizations, providing details for those which have alternatives uploaded. Because these lists can be quite long, by default they are hidden. Instead, the number of customizations (files) available is shown. If any have been modified (meaning an alternative customization has been uploaded, either individually, or as part of a package), then this is indicated by an asterisk after the table name.
To expand any list to show all customizations, click show file details; you may subsequently hide it again by clicking hide file details.
In the expanded state, the table shows, for each customization, a description of the file, the standard IP gateway filename for the customization, and the length and date modified (uploaded) of alternative customizations present. Extra information is provided by the following symbols:
Refer to the sections below for details of further functionality provided by the Installed voice prompts list:
You may upload individual voice prompts. To do this:
If you upload a file that is not in this format, the upload may fail or the voice prompt may sound distorted when heard by users. Use an audio editing package of your choice to make any conversions required. See Making the best possible recordings for how to obtain the best possible voice prompts for your IP gateway customization.
Note that in addition to the 10 second length limit per prompt, there is a total length limit of 4 minutes for the full set of prompts. That is, if all samples were played back-to-back, it should take no more than 240 seconds.
You may wish to review a customization that has been previously uploaded to the IP gateway. To do this,
Once you are satisfied with your customizations, you may wish to apply the entire set to another IP gateway. Rather than individually uploading the alternative voice prompts to each one, you may create a customization package.
To create a customization package containing all of the alternative voice prompts previously uploaded:
A package may only contain resources uploaded as separate files; those uploaded as part of another package may not be included. The package download option may be unavailable if no voice prompts qualify for inclusion.
If you are dissatisfied with a voice prompt that you have uploaded to the IP gateway, you may delete it in the following manner:
Only alternative voice prompts may be deleted in this way; the default voice prompts cannot be deleted. If you delete an alternative customization, it will immediately revert to the default prompt, even if you have selected Use customized voice prompts at the top of the page.
You may wish to delete all customizations. To do this, press Delete all. Remember that you may revert to the default set of voice prompts without needing to delete any alternative customizations (see Using default US English voice prompts).
Below is a complete list of the voice prompts that may be customized. The default wording is shown for each prompt. You do not have to use exactly the same wordings if they are not appropriate for your needs, and are provided only as a guide.
| Filename | Default wording |
|---|---|
| voice_prompt_connecting_you | Connecting you to your destination |
| voice_prompt_in_queue | Thank you for waiting. The operator will answer the call as soon as possible |
| voice_prompt_connect_live_operator | Connecting you to the operator |
| voice_prompt_could_not_connect | Sorry, we could not connect your call |
| voice_prompt_receiver_busy | Destination busy |
| voice_prompt_no_answer | Your call was not answered |
| voice_prompt_operator_unavailable | Sorry, the operator is unavailable |
| voice_prompt_goodbye | Goodbye |
| voice_prompt_enter_queue | The operator will answer the call as soon as possible |
| voice_prompt_user_1 to voice_prompt_user_10 | You can upload up to ten voice prompts of your own creation onto the IP gateway. These voice prompts can each be up to 10 seconds in duration. To upload and manage local voice prompts, go to Settings > User interface. The topic Customizing the user interface describes how to record and upload these additional voice prompts. For more information about using voice prompts in auto attendant menus, refer to Creating auto attendant menus |
There are many factors to consider when recording alternative voice prompts in order to get the best results. Below is a brief summary of the points to bear in mind, though a more detailed document is available from Codian on request.
It is best to make each recording with the ideal settings and hence avoid any sample-rate or resolution changes. As discussed, the ideal format is Microsoft Wave (.WAV) format, uncompressed, mono, at 16 kHz and 16-bit resolution.
If you are unable to make mono recordings, the IP gateway can convert stereo recordings.
It is important to minimize background noise (hiss) as much as possible. This includes ambient noises such as road noise and slamming doors etc. but also try to keep fan noise and similar to a minimum.
When played back by the IP gateway, samples with background noise are very apparent.
If possible, record all voice prompts in one session. This will ensure that all voice and background conditions remain constant and the recorded voice will sound similar from prompt to prompt.
Record prompts using a relatively constant loudness of voice. Although it may take some trial and error, the best recordings will result from speaking loud enough that the voice is recorded loudly compared to any residual background noise, but not so loudly that it sounds distorted when played back.
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