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IP GW 3510 |
| host: IPGW |
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IP GW 3510 |
| host: IPGW |
| Index |
To configure IP VCRs on the IP gateway, go to Menus and click the Voice/video prompts tab.
To add an IP VCR, click Add IP VCR. For more information about adding an IP VCR, refer to Adding/editing an IP VCR.
To edit a configured IP VCR, click on the name of that IP VCR.
To delete an IP VCR, select the IP VCR that you want to delete and click Delete selected.
On this page:
| Field | Field description |
|---|---|
| Name | The name of the configured IP VCR. |
| Address | The IP address or hostname of the IP VCR, or the registered prefix and the gatekeeper to be used for connections to this IP VCR if one has been selected. |
To provide flexibility in the creation of auto attendant menus, you can configure up to five TANDBERG Codian IP VCRs on the IP gateway. This enables you to play any recording from a configured IP VCR as a video on the IP gateway either in full-screen mode, or as a pane on the menu screen. For example, there might be five options on your auto attendant menu and to the right of that you could choose to have a video of a person describing those options in greater detail, as in the following screenshot of a call into an IP gateway auto attendant menu:
Alternatively, you can use the IP gateway to enable callers to access menus of videos. For example, a university might record lectures and store these on an IP VCR and provide access to these recordings for off-campus students through the IP gateway. In this scenario, there would be a series of different menus enabling a student to navigate to his course and to the required video menu, as in the following screenshot of a call into an IP gateway auto attendant menu:
By default the IP gateway includes a number of English voice prompts spoken by a female American voice. These prompts are used by the IP gateway to provide callers with information, for example: "Connecting you to your destination". You can upload your own versions of these voice prompts — either in another language, or using wording more appropriate to the environment in which the IP gateway is being used. Customizing the voice prompts on the IP gateway is described in Customizing the user interface.
In addition to the voice prompts that are installed on the IP gateway, you might require additional voice prompts to be used in conjunction with the menu items that you create. There are two methods to provide these additional voice prompts: 'Local voice prompts' and 'Remote IP VCR voice prompts' and these are described below.
You can upload up to ten voice prompts of your own creation onto the IP gateway. These voice prompts can each be up to 10 seconds in duration. To upload and manage local voice prompts, go to Settings > User interface. The topic Customizing the user interface describes how to record and upload these additional voice prompts. For more information about using voice prompts in auto attendant menus, refer to Creating auto attendant menus.
You can use videos stored on an IP VCR as voice prompts. In this case, the IP gateway only plays the audio channel from the recording and ignores the video channel.
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