When callers dial-in to the IP gateway they can be presented with a list of options displayed by the auto attendant. This list of options is known as a menu. The auto attendant can also play back videos and audio prompts. The IP gateway provides a highly flexible menu-creation feature. This enables you to create a menu (or a multi-layered menu structure) to provide end users with the options they require when they connect to the IP gateway. Auto attendant menus can provide end users with access to videos, operators, address books, dial-it-yourself functions, and audio files.
To create a menu, go to Menus > Menu builder. Use the information in the tables below to help you create a menu, or refer to the guided tasks below the tables for further guidance.
to delete a menu, select that menu name and click Delete menu
Menu properties
Name
The name of the menu you have selected to edit. For a new menu, type a name for the menu..
Display text
Text that will appear on the menu above any menu options.
Prompt
Tell the IP gateway if you want to use a video or voice prompt with this menu item. Choose from:
None: No prompt will be used with this menu
Local voice: A voice prompt stored on the IP gateway will be used with this menu. Specify the voice prompt as follows:
Prompt ID: From the drop-down menu, select the prompt you require
Loop: Check this option if you want the prompt played continuously in a loop while an endpoint is connected to this auto attendant menu
Play on first visit only: The menu will play this prompt the first time the caller sees this menu. On subsequent visits to this menu during this call, the prompt will not play. For subsequent calls from the same endpoint, the prompt will play on the first visit to the menu
Remote video: A video accessed through a TANDBERG Codian IP VCR will be used with this menu. Specify the video prompt as follows:
IP VCR: From the drop-down menu, select the IP VCR on which the video is stored. To configure an IP VCR, go to Menus > Voice/video prompts
Numeric ID: Type the Numeric ID that identifies the recording on the IP VCR which you want to use as the prompt
Display: Choose a size for the video prompt. Small will place the video into a pane within the auto attendant menu. Full screen plays the video at full screen size on the calling endpoint. Note that you can instead choose to only play the audio from the video recording (Audio only). The caller will be returned to the auto attendant menu when the video has finished playing
Loop: Check this option if you want the prompt played continuously in a loop while an endpoint is connected to this auto attendant menu
Play on first visit only: The menu will play this prompt the first time the caller sees this menu. On subsequent visits to this menu during this call, the prompt will not play. For subsequent calls from the same endpoint, the prompt will play on the first visit to the menu
Timeout
Specify a timeout in seconds after which the Timeout action will be applied. The timeout counter starts at the end of any audio or video prompt associated with this menu. For example, if you specify a Timeout of 10 seconds for your menu, and you have an audio prompt associated with this menu that lasts for 20 seconds, and you specify a Timeout action of Disconnect, then a caller who is connected to the menu and who does not choose an option will be disconnected after 30 seconds.
Timeout action
Select an action that will be invoked when any voice or video prompt has played and the timeout period has elapsed. Choose from:
Do nothing: the caller will remain connected to the menu
Disconnect: the call will be disconnected from the IP gateway
Operator: the caller will be connected to the operator
Menu entry: if you choose this option, you must then select the menu entry from the drop-down list that you would like for timed-out callers
Menu entries
Field
Field description
Choose entry
Choose entry
Select the menu entry that you want to edit or:
to add an entry, click Add entry
to delete an entry, select that entry name and click Delete entry
to rearrange the ordering of the entries on the menu, use the Move up and Move down buttons
Entry properties
Caption
Type the text that will appear on the menu for this entry.
Color
Specify the color for the text using RGB values. To clear the RGB values, click Clear.
PIN
If you want to PIN-protect this menu entry, type a PIN. When a caller selects this menu option, he must enter the correct PIN to proceed.
Action
Select an action from the drop-down list for this menu entry:
No action: nothing will happen if the caller selects this menu entry
Dial number: the caller will be able to dial a number, or a URI and/or an IP address. You must specify how the IP gateway will interpret what the caller dials:
Rewrite a*b*c*d into a.b.c.d: allows callers to dial by IP address
Prefix with: type a prefix to be added to all numbers dialed by callers. The prefix does not apply when a caller enters an IP address
Dial plan: the IP gateway will use the dial plan to determine how to place the call
H.323 (without gatekeeper): the IP gateway will place the call as an H.323 call without consulting a gatekeeper
H.323 using <configured gatekeeper name>: the IP gateway will place the call as an H.323 call using the named gatekeeper. To configure a named gatekeeper, go to Settings > H.323
SIP without registrar: the IP gateway will place the call as a SIP call without consulting a SIP registrar
SIP using <configured registrar name>: the IP gateway will place the call as a SIP call using the named registrar. To configure a named registrar, go to Settings > SIP
Call operator: the caller will be connected to the operator. If the operator is unavailable, the Connections to the operator fail action from the Dial plan > Failed calls page will be invoked
Call specified number : the caller will be connected to the endpoint you specify:
Address: Depending on the protocol you select, you can enter an IP address, a hostname, an E.164 number, or a URI
Protocol: From the drop-down list, select the protocol required to make the call to the endpoint you have specified
Call pre-configured endpoint: the caller will be connected to the endpoint you specify. Select the endpoint from the list of pre configured endpoints. The endpoints that appear on this list are configured on the Endpoint page
Go to menu: the caller will be connected to the menu that you select from the drop-down list of configured menus
Go to internal address book: the caller will be able to select an endpoint to which he will be connected. The list of endpoints that comprise the internal address book are those which you have configured on the Endpoints page with Show in internal address book checked
Go to TMS address book: the caller will be able to select an endpoint to which he will be connected from the TMS address book. To configure the TMS address book, go to Settings > TMS address book. For more information, refer to Configuring the TMS address book
Play video: the caller will be connected to a video stored on the TANDBERG Codian IP VCR.
IP VCR: From the drop-down menu, select the IP VCR on which the video is stored. To configure an IP VCR, go to Menus > Voice/video prompts
Numeric ID: Type the Numeric ID that identifies the recording on the IP VCR which you want to use as the prompt
Full screen: plays the video at full screen size on the calling endpoint
Go to Menus and ensure you are on the Menu builder tab.
Click Add menu and in the Name text box, type a name for your menu.
If you want text to appear at the top of the menu (for example, to provide instruction or further information to the caller) enter your text in the Display text text box.
You might want to specify a timeout action:
Specify a timeout in seconds after which the Timeout action will be applied. The timeout counter starts at the end of any audio or video prompt associated with this menu.
Select a Timeout action that will be invoked when any voice or video prompt has played and the timeout period has elapsed. Choose from:
Do nothing: the caller will remain connected to the menu
Disconnect: the call will be disconnected from the IP gateway
Operator: the caller will be connected to the operator
Menu entry: if you choose this option, you must then select the menu entry from the drop-down list that you would like for timed-out callers
Click Save menu.
Edit your dial plan such that the correct callers will be connected to this menu. To do this, go to Dial plan and add a rule where the Action is Enter the auto attendant and choose the menu you have just created from the drop-down list. For more information about dial plans, refer to Adding and updating dial plan rules.
Adding a video to the menu you have just created
To add video to the menu:
On the Menu builder tab, ensure you have highlighted the menu to which you want to add a video.
From the Prompt drop-down list, select Remote video.
From the IP VCR drop-down list, select the IP VCR on which the video is stored. Note that you must pre-configure the IP VCR on the Menus > Voice/Video prompts page. For more information refer to Creating auto attendant voice and video prompts.
Type the Numeric ID that identifies the recording on the IP VCR which you want to use.
Choose a size for the video prompt. Small will place the video into a pane within the auto attendant menu. Full screen plays the video at full screen size on the calling endpoint. The caller will be returned to the auto attendant menu when the video has finished playing.
Choose the option you require from:
Loop: Check this option if you want the prompt played continuously in a loop while an endpoint is connected to this auto attendant menu
Play on first visit only: The menu will play this prompt the first time the caller sees this menu. On subsequent visits to this menu during this call, the prompt will not play. For subsequent calls from the same endpoint, the prompt will play on the first visit to the menu
Click Save menu.
Creating a menu with accompanying audio
To create a menu with accompanying audio:
Create a menu as described in Creating a menu, above.
Decide where the audio recording will be stored:
You can store up to ten short audio files on the IP gateway, know as local voice
You can store multiple recordings remotely on an IP VCR. IP VCR recordings can be used as audio-only recordings
For local voice recordings:
From the Prompt drop-down list, select Local voice.
From the Prompt ID drop-down list, select the User prompt that you want to use for you menu's audio. Note that the actual recording can be made before or after you create your menu. For information about creating voice prompts to be stored locally, refer to Customizing the user interface
Choose the option you require from:
Loop: Check this option if you want the prompt played continuously in a loop while an endpoint is connected to this auto attendant menu
Play on first visit only: The menu will play this prompt the first time the caller sees this menu. On subsequent visits to this menu during this call, the prompt will not play. For subsequent calls from the same endpoint, the prompt will play on the first visit to the menu
For recordings on an IP VCR:
From the Prompt drop-down list, select Remote video.
From the IP VCR drop-down list, select the IP VCR on which the video is stored. Note that you must pre-configure the IP VCR on the Menus > Voice/Video prompts page. For more information refer to Creating auto attendant voice and video prompts.
Type the Numeric ID that identifies the recording on the IP VCR which you want to use.
From the Display drop-down list, select Audio only.
Choose the option you require from:
Loop: Check this option if you want the prompt played continuously in a loop while an endpoint is connected to this auto attendant menu
Play on first visit only: The menu will play this prompt the first time the caller sees this menu. On subsequent visits to this menu during this call, the prompt will not play. For subsequent calls from the same endpoint, the prompt will play on the first visit to the menu
