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Help contents > Managing endpoints > Configuring call groups

Configuring call groups

You can group configured endpoints into call groups. When a call group receives a call, all endpoints in the call group will ring and the first to be answered will take the call. Call groups can be useful in organizations that have, for example, sales or support teams where anyone from the team can take a call. Call groups will appear on the list of configured endpoints from which the operator can select to forward a call; call groups can also be configured to appear on either port's auto attendant thereby enabling a caller to select to be connected to that call group, rather than having to know and enter the address of an endpoint.

Refer to the table below for tips on configuring a call group on the IP gateway. After entering the settings, click Add call group .

Field	Field description	Usage tips
Name	The name of the call group.
Show in internal address book	Select this option if you want this call group to appear in the internal address book. When this option is selected for a call group and the internal address book is available as an option on an auto attendant menu, callers who are connected to that auto attendant can select to be connected to this call group.	All configured call groups and endpoints appear in an operator's list of endpoints. For more information about using the internal address book in an auto attendant menu, refer to Configuring auto attendant menus.
Member endpoints	Select from the list of configured endpoints, the endpoints that comprise this call group.

Related topics

• Displaying the endpoint list
• Configuring endpoints