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Help contents > Dialing the IP gateway > Dialing the IP gateway — for end-users

Using the IP gateway — for end-users

Depending on how the IP gateway has been configured, there are a number of different ways to dial the IP gateway, and to call endpoints or other services via the IP gateway.

On this page:

• Dialing the IP gateway by IP address
• Dialing the IP gateway by E.164 number or prefix
• Dialing by IP address and extension
• Using the auto attendant
• Dialing the operator
• Using playback controls when you are watching a video on the IP gateway

Dialing the IP gateway by IP address

Depending on the configuration of the unit, you might be allowed to dial the IP gateway using its IP address. You will be connected to either the auto attendant or the operator (for more information refer to Using the auto attendant and Dialing the operator, below).

Dialing the IP gateway by E.164 number or prefix

Depending on the configuration of the unit, you might be allowed to dial an E.164 number or prefix. In this scenario, for H.323 callers there will be a gatekeeper and for SIP callers there will be a registrar.

Depending on the configuration of your unit, dialing an E.164 number might connect you to the auto attendant or the operator (for more information refer to Using the auto attendant and Dialing the operator, below); it could also connect you directly to an endpoint, a video conference or to another service on the network.

Dialing by IP address and extension

Depending on the configuration of your unit, you might be allowed to dial a combination of an IP address or domain name and E.164 number or extension. Depending on the configuration of your unit, dialing a combination of an IP address and E.164 number (or extension) might connect you to the auto attendant or the operator (for more information refer to Using the auto attendant and Dialing the operator, below); it could also connect you directly to an endpoint, a video conference or to another service on the network.

• SIP: On SIP phones to dial a combination of IP address/domain name and E.164 number or extension, you will use the following syntax:
  <xxxx>@<IP address/domain name of IP gateway>
  For example, to dial 4545 on a IP gateway with an IP address of 10.10.10.12, you will dial:
  4545@10.10.10.12
• H.323: Refer to your endpoint documentation for information about how to dial a combination of E.164 number and IP address/domain name. On some endpoints, you can use the following syntax:
  <IP address/domain name >##<number>
  For example, to dial 4545 on a IP gateway with a domain name of operator.uk.codian.com, you will dial:
  operator.uk.codian.com##4545
  On other endpoints, you might be able to use the following synax:
  <xxxx>@<IP address/domain name of IP gateway>

Using the auto attendant

Depending on the configuration of your unit, when you connect to the IP gateway you might see an on screen menu known as an auto attendant. An auto attendant can present you with a series of options known as a menu. These options could include the ability to dial a number, view a video, make a selection from an address book, and speak to an operator.

You can use either Far-End Camera Control (FECC) or Dual Tone Multi Frequency (DTMF) tones to navigate the auto attendant menus. DTMF is the default mechanism for navigating the auto attendant menus; to enable FECC, refer to your endpoint's documentation.

Use the navigation keys to scroll through menu options:

• for FECC, enable FECC on your endpoint and use the up, down, left, and right keys
• for DTMF tones, use the number key that corresponds to the menu item you require

Dialing in the menu

Depending on the configuration of your unit (see above), you might be allowed to dial E.164 numbers and IP addresses in an auto attendant menu.

You can dial an IP address (in the format 10*12*123*34) or an E.164 number using your number keypad. Press # to go to the next page. The available options on the next page will depend on the configuration of the IP gateway; you might have to select the protocol to cause the unit to dial the number (talk to your administrator about this) or simply select Call. Pressing 1 will enable you to redial.

If you are allowed to dial IP addresses with extensions, you can dial extensions in the following way: enter the IP address (replacing dots with stars), and append the IP address with two stars (asterisks) followed by the extension number. Then press # to get to the next page as explained above.

For example to to dial extension 654 on 10.2.11.12, dial:

10*2*11*12**654#

Note that in this way, you might also be able to connect to conferences on an MCU. For example by dialing the IP address of the MCU followed by the ID of a conference on that MCU. For example to dial into conference with ID: 1234 on MCU with IP address: 10.12.136.12, dial:

10*12*136*12**1234#

Using an address book

When you choose to use an address book as a method for finding the person to whom you want to speak, you will use the number keypad (or Far End Camera Control) to select from the available entries. Where there are multiple entries on multiple pages, use the following keypad controls to navigate around the address book:

• # (hash pound) to go to the next page
• * (star/asterisk) to return to the previous page
• 0 (zero) to return to the top of the address book menu

To search in an address book:

1. Use the number keypad to select the address book you require.
2. Press 1 to search the address book:
• You can search the address book using 'multi-tap text entry mode'. This means that you must press a key multiple times to access the list of letters on that key. For instance, pressing the"2" key once displays an "a", twice displays a "b", and three times displays a "c". To enter a space, use the '1' key. Multi-tap text entry mode is the default method for searching an address book
• You can also use 'predictive text entry mode'. This means that for each letter in the name for which you are searching, you simply press the number corresponding to the letter and, as long as the name exists in the address book, the IP gateway will find the entry. When using predictive text entry mode, you must leave out any punctuation and spaces; for example, John Smith is 564676484
3. When you have found the address book entry that you want, press 0 to access DTMF selection mode and then press the number that corresponds to the option you require.

Dialing the operator

Depending on the configuration of the unit, there might be an operator with whom you can talk. The operator has the ability to transfer your call for you. There may be a quick-dial route to connecting to the operator and the operator might be an option on a menu.

Using playback controls when you are watching a video on the IP gateway

Depending on the configuration of the unit, you might be able to choose a video to watch.

When a video is playing in full-screen mode, you can use your endpoint's number pad to control the play back as follows:

• Press 6 to fast forward (note that the video will appear as a still while the fast-forward icon is flashing). Press 6 again to resume play back
• Press 4 to rewind (note that the video will appear as a still while the rewind icon is flashing). Press 4 again to resume play back
• Press # to pause the video. Press # again to resume playback
• Press 0 to return to the auto attendant menu