 |
IP GW 3510 |
| host: IPGW |
|
IP GW 3510 |
| host: IPGW |
| Index |
To display the calls list go to Calls.
The Calls list displays all active calls on the IP gateway together with their basic settings.
The operator uses the Calls list (which appears as the Operator home page) to put calls through to the endpoints on the network. The operator either selects the endpoint to which to connect a call from the list of configured endpoints or enters the number for that endpoint.
Active calls fall into three categories:
For active calls, you can display further details; to do so, click the Caller link for the call about which you want to view further details (see Displaying call statistics).
To disconnect a through call or a call currently in the auto attendant, click the Disconnect button for that call. This option is only available to admin users.
| Field | Field description | Usage tips |
|---|---|---|
| Operator | ||
| Caller | For a configured endpoint, the name of the endpoint. For an unconfigured endpoint, if a name is supplied by the endpoint, that will be displayed, otherwise either the E.164 number or IP address will be displayed. |
Click on the name (or number) of the caller to display call statistics (see Displaying call statistics). Beneath the caller's name (or number) is the AES check code. This can be used in combination with information displayed by some endpoints to check that the encryption is secure. |
| Endpoint list | When a call is received by the operator, every configured endpoint is listed. |
The operator can select to put through a call to any of the listed endpoints by selecting that endpoint. |
| Forwarding address | If a call to an unconfigured endpoint is received by the operator, the forwarding address must be typed into the text box that appears. The operator must also select the correct outgoing protocol for the call. The available protocols are configured on the Settings > Operator page. |
Configure endpoints where possible as connecting calls to configured endpoints is easier than typing addresses; refer to Configuring endpoints. |
| Time of connection | The time that the call was first connected to the IP gateway. |
|
| Duration | The duration of the call. |
This is timed from the time of connection. |
| Status | The status of the call. |
One of: Queued: The call is queuing to talk to the operator Connected: The call is connected to the operator. This status will only be seen on units that do not have non-transcoded calls enabled (on the Settings > Calls page). Connected (transcoded): The call is connected to the operator and is a transcoded call Connected (non-transcoded): The call is connected to the receiving device and is a non-transcoded call On hold: The operator has put the call on hold to speak to the receiver Ringing: The operator has put the caller on hold and is ringing the receiving device |
| Auto attendant | ||
| Caller | For a configured endpoint, the name of the endpoint. For an unconfigured endpoint, if a name is supplied by the endpoint, that will be displayed, otherwise either the E.164 number or IP address will be displayed. |
Click on the name (or number) of the caller to display call statistics (see Displaying call statistics). |
| Time of connection | The time that the call was first connected to the IP gateway. |
|
| Duration | The duration of the call. |
This is timed from the time of connection. |
| Disconnect | Disconnect this call. |
|
| Through calls | ||
| Caller | For a configured endpoint, the name of the endpoint. For an unconfigured endpoint, if a name is supplied by the endpoint, that will be displayed, otherwise either the E.164 number or IP address will be displayed. |
Click on the name(or number) of the caller to display call statistics (see Displaying call statistics). |
| Receiver | Displays: Waiting for receiver to answer: until the receiver answers the call, or voicemail is activated When the call is answered, if the receiving endpoint for the call is a configured endpoint, the endpoint name will be displayed. For an unconfigured endpoint, if a name is supplied by the endpoint, that will be displayed, otherwise either the E.164 number or IP address will be displayed. |
If the receiver does not answer the call, and no voicemail service is available, then the action for the call will depend on how the caller came to be connected to the receiver and on the configuration options for failed calls (Dial plan > Failed calls). For more information, refer to Configuring failed call settings. How long the IP gateway will continue to attempt to get a connection to an endpoint that is not responding is controlled by the dialout timeout setting on the Settings > Calls page. |
| Time of connection | The time that the call was first connected to the IP gateway. |
|
| Duration | The duration of the call. |
This is timed from the time of connection. |
| Status | The status of the call. |
One of: Ringing: The receiving device is ringing Connected: The call is connected to the receiving device. This status will be seen on units that do not have non-transcoded calls enabled (on the Settings > Calls page). Connected (transcoded): The call is connected to the receiving device and is a transcoded call Connected (non-transcoded): The call is connected to the receiving device and is a non-transcoded call |
| Disconnect | Disconnect this call. |
|
| (c) Copyright Codian 2003-2008, License information |